Frequently asked questions

  • Each card costs $14.99.

    Shipping is included in Free First Class Mail option.

  • How Much Does Shipping Cost?

    There are 2 shipping options available

    • Free First Class Mail

    This is the standard shipping option included in the price of every card. We cannot guarantee delivery time with this option.

    • Premium Shipping Experience

    We can provide faster shipping through USPS Priority Mail for additional cost. We can also add confetti in the package, to really make your recipient’s card-opening experience memorable.

    Will My Order Arrive By A Specific Date?

    We prioritize getting your order created and shipped out as quickly as possible. However, once it's in the hands of the postal service, delivery timelines become estimates.

    Do you ship internationally?

    Shipping is currently only available to the United States.

  • Do You Offer Refunds?

    Every card we create is hand-crafted and customized to suit each individual order. Because of this personalized service, all sales are final.

  • This privacy notice for PaperWish LLC ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

    • Visit our website at http://www.paperwish.me, or any website of ours that links to this privacy notice

    • Engage with us in other related ways, including any sales, marketing, or events

    Questions or concerns?

    Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@paperwish.me.

    What personal information do we process?

    When you visit, use, or navigate our Services, we may process personal information depending on how you interact with PaperWish LLC and the Services, the choices you make, and the products and features you use.

    Do we process any sensitive personal information?

    No.

    Do we receive any information from third parties?

    No.

    How do we process your information?

    We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

    ​In what situations and with which types of parties do we share personal information?

    We may share information with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do their work. We have contracts in place with our third parties, which are designed to help safeguard your information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

    How do we keep your information safe?

    We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

    Your rights and how to exercise them

    Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.